HUGE rave for TLS. Was visiting the area on business and had an unexpected issue with a major BMW repair I had just had completed with a shop in my hometown. I called broken down & Ian was phenomenal. He text over the name and phone number of a towing company, followed up to make sure I had actually been able to arrange the tow, the team was waiting when we arrived and had me car in the back within 5 mins. The hospitality/customer service during this extremely stressful time was TOP NOTCH!
The office and service/bay are impeccable. Everything is meticulously clean and organized. All of the mechanics and service team were very knowledgeable & provided very thorough details. My quote was sent with pics/videos with full transparency and explanation. TLS has a courtesy shuttle, they offered to get us to a rental car or hotel whatever we needed to make the situation less stressful.
The owner, Kenny was there supervising all work being doing. The ENTIRE teams worked together from the moment we walked in the door to the time we left to get the job done and us safely back on the road. Even received a follow up call to verify we made it home safely and everything was well. Kenny, Ian, Timothy, Ryan, Mo & everyone at TLS, THANK YOU for everything you all did to resolve this issue in a very prompt, professional and timely manner, we greatly appreciate you ALL!
Jennifer, Thank you so much for the wonderful review!
Breaking down a few hundred miles from home, right after a major repair, is about as stressful as car trouble gets. We're so glad Ian could get the tow lined up and that the whole crew had you back on the road and home safe. Pics, video, and a straight explanation on every quote is just how we do things here. 😎 We'll make sure Kenny, Timothy, Ryan, and Mo all see this, and if business brings you back to Chamblee, you know where to find us.
- TLS Motorworks